JT20 LIMITED - My Local Cleaning Terms and Conditions
1. Introduction These Terms and Conditions ("Agreement") govern the services provided by My Local Cleaning ("Company," "we," "us," or "our") to the customer ("Customer," "you," or "your"). By engaging our services, you agree to be bound by these Terms and Conditions. 2. Services Provided We offer domestic cleaning services as outlined in the service agreement or as discussed with you. Specific details of the services provided will be agreed upon at the time of booking. 3. Booking and Scheduling 3.1. All services must be booked in advance, subject to availability. 3.2. A minimum notice of 24 hours is required for any booking or scheduling changes. 3.3. If you need to reschedule or cancel a booking, please contact us directly at info@mylocalcleaning.co.uk. 4. Pricing and Payment 4.1. Prices for our services will be as quoted at the time of booking. 4.2. Payment is due when the invoice is received unless otherwise agreed in writing. 4.3. We accept cash, credit and debit card, bank transfer, online payment. 4.4. Late payments may delay the start of the job or result in cancellation. 5. Cancellation and Refunds 5.1. You may cancel or reschedule your service without charge if you provide at least 48 hours' notice. 5.2. If you cancel within 24 hours of the scheduled service, a cancellation fee may apply. 5.3. Refunds will only be issued in cases where the service was not provided. We offer a 7-day guarantee to return and rectify any unsatisfactory work. 6. Access to Premises 6.1. You agree to provide access to your property at the scheduled time. If we are unable to access the property, we will need to reschedule or cancel, and a fee may apply. 6.2. If a key is provided, it will be stored securely and used only for the purpose of providing the agreed services. 7. Service Guarantee 7.1. We strive to provide high-quality cleaning services. If you are not satisfied with the service provided, please contact us within 7 days of the service, and we will arrange a re-clean at no additional cost. 7.2. The re-clean service must be conducted within 7 days of the original service, with no new occupants in the property and no workers such as painters, plumbers, or other contractors. 8. Liability 8.1. We are insured for damage or loss to property caused by our cleaning staff. Any claims must be reported on the day of the service. 8.2. We are not responsible for any pre-existing damage or issues with your property. 8.3. We will not be liable for any loss, damage, or injury resulting from the service provided, except in cases of proven negligence.
9. Health and Safety 9.1. Our cleaning staff will follow all relevant health and safety regulations while on your property. However, we advise customers to be out of the property during the work being carried out. 9.2. Please inform us of any health and safety hazards present or damages on your property before the service begins. 10. Customer Responsibilities 10.1. You agree to remove any valuable, fragile, or hazardous items from the areas to be cleaned. 10.2. Pets must be secured or removed from the cleaning area during the service. 11. Termination 11.1. Either party may terminate this Agreement with 2 days' written notice. 11.2. We reserve the right to terminate this Agreement immediately if you breach any of the Terms and Conditions or engage in inappropriate behavior toward our staff. 12. Privacy 12.1. We respect your privacy and will protect your personal information in accordance with applicable laws. 12.2. Your personal information will be used solely for the purpose of providing our services and will not be shared or stored with third parties without your consent. 13. Governing Law This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of the United Kingdom. 14. Amendments We reserve the right to amend these Terms and Conditions at any time. Any changes will be communicated to you in writing and will take effect immediately upon such notice. 15. Contact Information If you have any questions or concerns about these Terms and Conditions, please contact us at: My Local Cleaning 13 Bishopdale Close, SN5 5UZ 01793 380804 info@mylocalcleaning.co.uk
